Shipping policy

SHIPPING POLICY

Orders are prepared and shipped from Zermatt, Switzerland.

Processing

We aim to prepare and dispatch orders as quickly as possible. Processing times may vary depending on the item and order volume.

Shipping rates

Available shipping options and costs are calculated and displayed at checkout before payment.

Delivery

Delivery times vary depending on the destination and shipping method selected. Any delivery estimates provided at checkout are estimates and may be affected by circumstances outside our control.

International orders

For orders shipped outside Switzerland, customs duties, import taxes or other charges may apply. Unless otherwise stated at checkout, these charges are the responsibility of the customer and are determined by the destination country.

Order issues

If you experience a problem with your delivery, please contact us at studiobaia@protonmail.ch and we will assist you.

For information regarding returns, please see our Return & Refund Policy.