Refund policy

RETURN & REFUND POLICY

We offer a 14-day return period. You have 14 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition in which you received it: unworn, unused, with tags attached and, where applicable, in its original packaging. You will also need your receipt or proof of purchase.

To request a return, please contact us at studiobaia@protonmail.ch before sending your item back. Returns sent without prior notice may not be accepted.

Once your return request has been accepted, we will provide instructions on how and where to send your item.

Unless the item is defective, damaged, or incorrect, return shipping costs are the responsibility of the customer.

Damages and incorrect items

Please inspect your order when you receive it and contact us promptly if an item is defective, damaged, or incorrect. We will assess the issue and arrange an appropriate solution.

Exceptions / non-returnable items

Certain items cannot be returned, including personalised or custom-made products and any items that cannot be returned for hygiene or safety reasons once opened or used. Please contact us if you have questions about a particular item.

This does not affect any rights you may have under applicable consumer law.

Exchanges

If you would like a different item or size, please request a return. Once the return is accepted, you can place a new order for the replacement item.

European Union

If your order is shipped to the European Union, you may have additional cancellation or withdrawal rights under applicable consumer law. Nothing in this policy limits those statutory rights.

Refunds

We will notify you once we have received and inspected your return. If the refund is approved, it will be issued to your original payment method.

Please note that your bank or payment provider may require additional time to process the refund.

For any return or refund questions, contact us at studiobaia@protonmail.ch.